We want you to enjoy Tidysetup products as much as we do. If a product doesn’t work out for your workspace setup, don’t worry. Our customer support team is here to assist you.
1. Return Eligibility & 30-Day Policy
We offer a 30-day return policy for items purchased directly on tidysetup.com. You have 30 days from the date of delivery to request a return. To be eligible for a standard return, your item must be in like-new, unused condition, completely disassembled, and securely repacked in its original manufacturer packaging with all included hardware and accessories.
Exclusions: Purchases made through third-party retailers or unauthorized distributors are not covered by this policy; please contact the selling retailer directly.
2. Return Shipping Costs
- Standard Returns (Customer-Paid): For standard remorse returns or change-of-mind requests, the customer is responsible for all return shipping fees and arrangements. Any initial shipping fees paid at checkout are non-refundable.
- Damaged, Defective, or Incorrect Items (Tidysetup-Covered): If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at [email protected] with photo or video evidence. Once verified, Tidysetup will issue a free replacement or a 100% full refund and cover all return shipping costs (providing a prepaid return shipping label where necessary).
3. How to Initiate a Return (RMA Process)
All returns must be authorized prior to shipment. To begin a return:
- Email our support team at [email protected] with your Order Number and details of your return request.
- Provide clear photos showing that the item is disassembled and the original packaging is in good condition.
- Upon approval, we will issue a Return Merchandise Authorization (RMA) number and authorized return instructions. Returns sent without an RMA cannot be identified or processed.
4. Packaging Guidelines & Restocking Fees
- Packaging & Disassembly: Products must be disassembled and packed into their original shipping materials and boxes.
- Restocking & Damage Fee: An inspection fee of up to 50% of the item purchase price may be deducted from your refund if items are returned damaged, incomplete, missing parts, or without original packaging.
- Carrier Tracking: We strongly advise using a trackable and insured carrier service for returning packages. Tidysetup is not responsible for items lost or damaged during return transit.
5. Refund Processing & Timelines
Once your return is received and inspected at our facility, we will notify you of the outcome. If approved, your refund will be processed immediately to your original payment method (via Stripe, credit/debit card, or PayPal). The refund amount will typically appear on your account or card statement within 5 to 10 business days, depending on your card issuer’s standard processing timeline.
6. Order Cancellations
Orders are dispatched quickly (typically within 1 to 2 business days). If you wish to cancel an order, please email [email protected] immediately after placing your order. If the order has not yet been processed for dispatch by our fulfillment center, we will cancel it immediately for a full 100% refund. Once an order has shipped, it must be handled through our standard return procedure.
7. Customer Contact & Returns Facility
Customer Support Email: [email protected]
Customer Contact & Returns Facility: TidySetup, 111 NE 1st Street, Miami, FL 33132, USA
Operated by: Sukrano OY, Riia mnt 49, Viljandi, Estonia (Reg: 14648791)